Shipping & Service Delivery

1. No physical shipping

We don’t sell or ship physical products, so there are no couriers, shipping fees or customs charges. Clients in Pakistan and abroad receive everything electronically.

2. How we deliver

• Web applications: deployed to your hosting or cloud account (or ours, if agreed), with source code in a private Git repository.
• Mobile apps: published to your Google Play and/or Apple App Store account, or supplied as build files (AAB, APK or IPA) together with the source code.
• Backend, APIs and cloud: deployed to your cloud environment, with access handed over to your team and technical documentation.
• UI/UX design: Figma files and exported assets, shared by link.
• Consulting and audits: video calls and a written report (PDF) sent by email.
• SEO, App Store Optimization and marketing: work carried out on your accounts, with monthly reports by email.
• Maintenance and support: updates delivered to your repository or live environment, with a record of changes.
• Our own apps: downloaded instantly from Google Play.

Every delivery is announced by email to the contact named in your proposal.

3. Delivery timelines

• Project start: within 5 business days of your written approval of the proposal and receipt of the advance payment.
• Milestones: delivered on the dates set out in your proposal. Typical timelines are shown there before you pay anything.
• Consulting sessions: scheduled within 5 business days of booking.
• Monthly plans: start on the first billing date, with a report at the end of each month.

4. Confirmation & acceptance

When we deliver a milestone, you have 7 business days to review it and tell us about anything that does not match what was agreed. We will correct those points at no extra cost. If we hear nothing within that period, the milestone is treated as delivered and accepted. After acceptance, the 30-day defect-fix period in our Terms & Conditions still applies.

5. Delays

• If we expect to miss a delivery date, we tell you in writing as early as possible, with the reason and a revised date.
• Timelines move by the same amount when we are waiting on content, approvals, account access or payments from you.
• If we are responsible for a significant delay, you may cancel the remaining work under our Return & Refund Policy.

6. Where we work

We work with clients remotely, in Pakistan and abroad. In-person meetings are available at our Lahore office by appointment.

7. Access problems

If a delivery link has expired, a file will not open, or you cannot access a repository or account we handed over, contact us and we will re-deliver it free of charge, normally within one business day.

8. Contact us

Questions about a delivery:

• Email: support@virtualzonetechnologies.com
• Phone / WhatsApp: +92 332 7207798