Return & Refund Policy

1. Overview

Everything we sell, from software development and design to consulting, marketing and support, is delivered electronically. As there are no physical goods, there is nothing to return; this policy covers cancellations and refunds instead.

It applies to payments made directly to Virtual Zone Technologies by bank transfer, card or any other method listed on our invoice. Purchases made inside our apps on Google Play are covered in section 5.

2. Project services

Covers software development, mobile apps, UI/UX design, AI features, consulting and audits billed as a fixed-price project.

Cancelling before work starts

If you cancel in writing before we begin work on your project, we refund 100% of any advance you have paid.

Cancelling after work has started

• We charge for work completed up to the date we receive your written cancellation, at the rates in your proposal.
• Any part of your payment that covers work not yet done is refunded.
• Milestones that have been delivered and accepted are not refundable.
• You receive all work completed and paid for up to the cancellation date.

If we cannot deliver

If we fail to deliver an agreed milestone, and cannot put it right within a reasonable period agreed with you in writing, we refund 100% of the amount paid for that milestone.

Defects

If delivered work does not match what we agreed, tell us within 30 days of delivery and we will fix it free of charge. We fix defects rather than refund for them, unless we are unable to fix them, in which case the paragraph above applies.

3. Monthly plans

Covers maintenance and support plans, SEO, App Store Optimization and other services billed monthly.

• You can cancel at any time by email. Cancellation takes effect at the end of the current billing period.
• The current billing period is not refunded, as the time and resources for it are already committed.
• If you paid for future months in advance, those months are refunded in full.

4. Non-refundable items

• Third-party costs paid on your behalf once purchased, such as advertising spend (for example Google Ads), domain names, hosting, app store developer fees, software licences and stock assets.
• Consulting sessions and audits that have already taken place or been delivered.
• Work you have accepted in writing.

5. Apps on Google Play

Purchases and subscriptions in our Google Play apps are processed by Google, not by us, and are covered by Google Play’s refund policy.

• Within 48 hours of purchase you can usually request a refund directly from Google Play.
• After that, contact us at support@virtualzonetechnologies.com with your Google Play order number (it starts with “GPA.”) and we will help where Google’s systems allow.
• Subscriptions can be cancelled at any time in the Google Play app under Payments & subscriptions. Cancelling stops future renewals.

6. How to request a refund

Email support@virtualzonetechnologies.com with the subject line “Refund request” and include:

• your name and company;
• the invoice number, payment date and amount;
• the reason for your request.

We confirm receipt within 2 business days and give you a decision within 7 business days.

7. How refunds are paid

• Refunds go back through the original payment method: card payments to the same card, bank transfers to the account they came from.
• We initiate approved refunds within 5 business days.
• Your bank or card issuer may take a further 7 to 14 business days to show the refund on your statement.
• Refunds are made in the currency you paid in. We are not responsible for exchange-rate differences or charges applied by banks or payment providers.

8. Chargebacks

If you have a problem with a payment, please contact us first. Most issues are resolved faster directly than through a card dispute. Filing a chargeback for work that has been delivered and accepted may lead to the suspension of ongoing services.

9. Contact us

Questions about a payment or refund:

• Email: support@virtualzonetechnologies.com
• Phone / WhatsApp: +92 332 7207798